Privacy Policy – Du Merwe – London Introduction At Du Merwe – London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Data We Collect We may collect: • Personal details such as your name, email address, billing and delivery address, and phone number when you make a purchase or create an account. • Payment details (processed securely by our payment providers; we do not store full card details). • Technical information such as IP address, device type, browser, and location. • Information about your orders, preferences, and interactions with our website. How We Use Your Data We use your data to: • Process and deliver your orders. • Provide customer support. • Manage your account. • Send service updates and, where you have consented, marketing communications. • Improve our website and shopping experience. Legal Basis We process your data on the basis of: • Contract (to fulfil your order). • Consent (for marketing). • Legal obligation (for tax/accounting). • Legitimate interests (to prevent fraud and improve services). Your Rights You have the right to: • Access your data. • Correct inaccurate data. • Request deletion (where legally possible). • Restrict or object to processing. • Withdraw consent for marketing at any time. To exercise your rights, email gmdumerwe@gmail.com. Data Retention We retain data only as long as needed for legal, contractual, or operational purposes. Security We use secure servers and encryption to protect your data. Changes We may update this policy and will post the new version on our website.

Cookie Policy – Du Merwe – London

What Are Cookies?

Cookies are small files stored on your device that help us deliver a smooth shopping experience.

Cookies We Use
• Essential cookies – Required for checkout, shopping basket, and account login.
• Performance cookies – Allow us to analyse how customers use the site.
• Functionality cookies – Remember preferences and improve browsing.
• Advertising cookies – Deliver relevant ads and measure their effectiveness.

Managing Cookies

You can adjust cookie settings in your browser. Some features may not work if cookies are disabled.

Consent

By continuing to use our site, you consent to our use of cookies as described.

Website Terms of Use & Online Store Terms – Du Merwe – London Introduction Welcome to Du Merwe – London. By using our website or placing an order, you agree to these Terms of Use. Ordering • Orders are subject to acceptance and availability. • You will receive confirmation by email once your order is placed. • We reserve the right to refuse or cancel orders where products are unavailable or pricing errors occur. Prices & Payment • All prices are shown in GBP and include VAT (where applicable). • Payment must be made at checkout through our secure payment providers. Delivery • We deliver within the UK and internationally where specified. • Estimated delivery times will be provided but are not guaranteed. • Risk of loss passes to you upon delivery. Returns & Refunds • You have the right to cancel within 14 days of receiving goods under the Consumer Contracts Regulations 2013. • Items must be returned unworn, unused, and with original tags/packaging. • Refunds will be issued to the original payment method within 14 days of receiving returned goods. • Certain items (e.g. bespoke or personalised garments) may not be eligible for return unless faulty. Intellectual Property All images, designs, text, and branding on this site are owned by or licensed to Du Merwe – London. You may not copy or reproduce any content without permission. Acceptable Use You agree not to misuse this site, attempt unauthorised access, or engage in fraudulent transactions. Liability We are not liable for indirect or consequential loss arising from use of this site. Nothing in these terms limits your statutory rights as a consumer. Governing Law These terms are governed by English law. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Contact Us For questions, please contact: Du Merwe – London

Email: gmdumerwe@gmail.com Address: Unit 7 Woodlands House, 89 Old Woking Road, West Byfleet, KT146HZ, United Kingdom

Accessibility Statement – Du Merwe – London

At Du Merwe – London, we are committed to ensuring that our website is accessible to as many people as possible, regardless of ability or technology. Our Commitment • We aim to follow recognised best practice for accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. • We design our website so it can be used with screen readers, voice recognition software, and other assistive technologies. • Text is structured for clarity and readability, with high contrast where possible. Ongoing Improvements Accessibility is an ongoing effort. We regularly review our website to identify and fix accessibility issues. Feedback If you experience difficulty accessing any part of our site, please contact us at: Email: gmdumerwe@gmail.com

We take accessibility seriously and will do our best to provide content in an alternative format if required.

Modern Slavery Statement – Du Merwe – London

Introduction: Du Merwe – London is committed to preventing modern slavery and human trafficking in all aspects of our business and supply chains. We support the principles of the Modern Slavery Act 2015. Our Business Du Merwe – London is a UK-based fashion brand that designs and sells clothing and accessories. While our direct operations are UK-based, we may source materials and products from suppliers both in the UK and internationally. Our Policies We are committed to: • Working only with suppliers and manufacturers who uphold ethical labour standards. • Requiring transparency from our suppliers regarding their own practices and supply chains. • Reviewing our suppliers to ensure compliance with laws relating to labour, working conditions, and workers’ rights. Due Diligence • We assess the risk of modern slavery in our supply chain and take steps to reduce it. • We require suppliers to confirm compliance with anti-slavery and anti-trafficking laws. • We take immediate action if we identify any risk or breach. Training & Awareness We are raising awareness within our business and ensuring staff understand how to identify and respond to risks of modern slavery. Future Steps We are committed to continuous improvement in monitoring and managing our supply chain, ensuring our operations remain free of exploitation. Contact If you have concerns regarding modern slavery in relation to our business or supply chain, please contact us at: Email: gmdumerwe@gmail.com

Returns & Refunds Policy – Du Merwe – London

Introduction: We want you to be delighted with your purchase. If for any reason you are not fully satisfied, this policy explains how you can return items and request a refund or exchange. Your Right to Cancel • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. • To exercise this right, you must notify us in writing within the 14-day period by emailing [Insert contact email]. Conditions for Returns • Items must be returned within 14 days of cancellation. • Items must be unused, unworn, and in their original condition with all tags and packaging intact. • For hygiene reasons, certain items such as earrings, face coverings, and intimate apparel cannot be returned unless faulty. • Bespoke, personalised, or made-to-order items are non-returnable unless they are defective. How to Return an Item 1. Contact us at [Insert contact email] with your order number and reason for return. 2. We will provide instructions on how and where to send your return. 3. You are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service. Refunds • Once we have received and inspected your return, we will notify you of approval or rejection. • Approved refunds will be issued within 14 days to your original payment method. • Original delivery charges will also be refunded, except where a faster delivery option was chosen. Exchanges • We can exchange items for a different size, colour, or product (subject to availability). • If the replacement item costs more, you will be asked to pay the difference. Faulty or Damaged Items • If you receive a faulty or damaged item, please contact us immediately at [Insert contact email] with photographs and your order number. • We will arrange a replacement or full refund, including return shipping costs. Contact Us: gmdumerwe@gmail.com