Returns & Refunds Policy – Du Merwe – London

Introduction: We want you to be delighted with your purchase. If for any reason you are not fully satisfied, this policy explains how you can return items and request a refund or exchange. Your Right to Cancel • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. • To exercise this right, you must notify us in writing within the 14-day period by emailing [Insert contact email]. Conditions for Returns • Items must be returned within 14 days of cancellation. • Items must be unused, unworn, and in their original condition with all tags and packaging intact. • For hygiene reasons, certain items such as earrings, face coverings, and intimate apparel cannot be returned unless faulty. • Bespoke, personalised, or made-to-order items are non-returnable unless they are defective. How to Return an Item 1. Contact us at [Insert contact email] with your order number and reason for return. 2. We will provide instructions on how and where to send your return. 3. You are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service. Refunds • Once we have received and inspected your return, we will notify you of approval or rejection. • Approved refunds will be issued within 14 days to your original payment method. • Original delivery charges will also be refunded, except where a faster delivery option was chosen. Exchanges • We can exchange items for a different size, colour, or product (subject to availability). • If the replacement item costs more, you will be asked to pay the difference. Faulty or Damaged Items • If you receive a faulty or damaged item, please contact us immediately at [Insert contact email] with photographs and your order number. • We will arrange a replacement or full refund, including return shipping costs. Contact Us: gmdumerwe@gmail.com

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